How can I change the leverage with FBS

Customer contract FBS agreement

Transcript

1 FBS agreement

2 FBS agreement 2 The FBS agreement contains the conditions for all services of the company in the field of financial markets and financial instruments, which are either presented or not in the organized market. The FBS agreement is supported by the. offered; Registration number The activities of. are regulated by IFSC, license IFSC / 60/230 / TS / 19; Address: 2118, Guava Street, Belize Belama Phase 1, Belize. The following agreements are an integral part of the FBS Agreement: 1. Customer Agreement 2. Affiliate Agreement 3. CopyTrade Agreement 4. General Terms and Definitions 5. All other applicable documents contained in these agreements or in the "Information" section on the Company's website and be mentioned in the personal area. This FBS Agreement should be read carefully by the Company's customer as it governs the terms and conditions of the customer's commercial and non-commercial transactions as well as the entire relationship between the customer and the Company in general. By providing data for registration on the website or in the mobile application and creating a personal area on the company's website, the customer confirms and guarantees that he has familiarized himself with all the terms of this FBS agreement, understands its meaning and has accepted them in full, as well as with all agreements, guidelines and documents of the company to which reference is made in the text of this agreement. The rules and principles for the use and protection of personal data of the customer are regulated by the privacy policy of the company. Customer contract

3 FBS agreement 3 1. The subject matter of the agreement 1.1. This agreement regulates the conditions for the provision of services by the company. The company provides the following services to the customer: conducting transactions in the financial markets, conducting transactions in financial instruments that are either presented on the organized market or not. This agreement also defines the sequence of payments between the parties in connection with the aforementioned provision of services. By accepting this agreement, the customer guarantees the following: If the customer is a private person, he / she is a legal person of legal age. If the customer is a legal entity, the company is efficient and no one other than the customer has any claim or obligation in relation to the transactions made on the customer's trading account.All transactions on the customer's trading account are carried out in accordance with this Agreement carried out In the event of a change or modification of the personal data or the expiry of the personal identification documents, the customer is obliged to inform the company about the changes / the process within 3 working days. The notification must be sent by containing the customer's first and last name, account number (s), telephone number, as well as the customer's valid passport or ID card and current proof of home address. The notification must be signed, scanned and sent to, from the one submitted by the customer when opening the account. Company has the right to request other verification documents to confirm the customer and comply with the customer's applicable regulations. Any delay or failure to comply with this clause will constitute a breach of this Agreement by the customer and may result in the closure of the customer's account (s). - If the customer is a private person, he will submit the registration form personally. 2. Company services 2.1. The term "Company Services" refers to any interactive service or software provided by the Company that enables the Customer to:

4 FBS Agreement Contact the Company or an authorized third party, receive information and / or offers from the Company or an authorized third party; Carry out transactions in the financial markets by the Company using the Metatrader 4.0 software, including electronic data transfer between the Client's Internet-connected PC (or similar device) and the Company's authorized network; 2.2. By accepting this agreement, the customer confirms that he / she has read the communication conditions and that he / she is only authorized to execute orders via the company's trading terminal and live chat.The company's services include the Metatrader 4 software package and Metatrader 5, technical analysis tools and the services of third parties as well as the services of the company.The customer confirms that the company may change, add, rename or leave unchanged the services of the company offered in accordance with this agreement without prior notice. The client also confirms that the agreement will apply to the services that may be changed, added or renamed in the future in addition to the services currently provided by the company Recommendations The Company has no responsibility for the following (if not specified in this Agreement): To monitor the status of a client's trade and notify the client thereof; Close the client's open positions; Executing a client's orders with courses other than those offered on the Metatrader 4 trading platform 2.7. The services of the company do not contain recommendations or information that can entrust the customer with the execution of transactions. In exceptional cases, the company reserves the right to provide information, recommendations or advice to the customer, but in such cases the company is not responsible for the consequences of such recommendations and advice. Although the Company reserves the right to close or decline the Client's position, all trades carried out by the Client due to inaccurate information and / or errors will remain in effect and are mandatory for both the Client and Company. Company is not a Tax agent and acts under the laws of Belize. The sites fulfill their tax and / or other obligations independently and under their own responsibility.The company reserves the right to refuse the customer and offer him / her to withdraw the deposit if his / her activity or interaction with the company is considered inappropriate and / or incorrect In the context of a trade, there is no actual delivery of the currency or the base assets of a CFD. All profits and losses are deposited / withdrawn from the client's trading account immediately after the position is closed. 3. Orders and inquiries 3.1. For full official information on current trading conditions, please visit

5 FBS Agreement 5 in the "Trading Conditions" area. The Company reserves the right to change the Trading Conditions with prior notice in accordance with P. 7.3. Orders and Inquiries from the Client During trading operations, the following execution methods are used: "Market Execution" method - for futures and share CFDs; "Market execution" method - for FOREX market trading instruments. Each customer order placed via the Metatrader 4 trading terminal is usually processed in the following steps: a) The customer places an electronic order; b) The customer terminal sends the order or request to the server; c) If the connection between the customer terminal and the server is stable, the order is received and confirmed by the server; d) If the job is correct, it will be queued. In this case, the message "Please wait ... The server is processing the order" is displayed in the "Order" window of the customer terminal; e) The server returns the order processing results to the customer terminal; f) If the connection between the customer terminal and the server is stable, the terminal receives the results of the order or request processing. The customer can cancel a sent order if it is in the queue with the status "Order accepted". In this case, the customer should click the "Cancel order" button. Due to the special features of the Metatrader 4 platform, a cancellation of the order cannot be guaranteed in this case. If the order has reached the provider and has the status "order is being processed", this order cannot be canceled. The duration of the order processing depends on the Connection between the customer terminal and the company's server as well as current market conditions. During regular market hours, the order processing time is usually 1 to 5 seconds. Processing may take longer in irregular market conditions. If the current price of the financial instrument changes at the time the Company is processing the client's request, the Company reserves the right to use the new price (Bid / Ask). In this case, the client's request for the new rate will be processed. A client's request will be rejected in the following cases: a) During market opening, if the order is sent before the first offer is received by the trading platform; b) in unusual market conditions; c) If the customer does not have a sufficient margin. In this case, the message "No offer" or "Not enough money" will be displayed by the trading platform; d) If the customer uses an electronic advisor that processes more than 30 requests per minute, the company reserves the right to prohibit such EAs. e) In the case of instruments with a fixed spread or a fixed commission for opening an order without a spread, the Company reserves the right to switch to the "Close only" mode and to reject new requests to open an order with the comment "Trade is deactivated" if the spread on the base contract exceeds the size of the fixed spread or commission amount. The general means of sending orders and inquiries is the trading terminal. Orders and inquiries can also be sent by phone or live chat. In exceptional cases, the use of the same IP address by different customers can be a

6 FBS agreement 6 Be the basis for taking into account all orders on all accounts that are executed from this IP address, such as those executed by the same customer Orders that are opened or closed at the over-the-counter rate can be canceled a) If the order was opened at an over-the-counter rate b) if the order was closed using an over-the-counter rate The company does not permit the use of arbitrage strategies on related markets (e.g. currency forwards and spot currencies). If the customer uses arbitrage either clearly or covertly, the company reserves the right to cancel such orders. The company reserves the right to cancel orders of the customer if they do not comply with this agreement. 3.3. Trading operations A buy order is opened at the ask price. A sell order is opened at the bid price A buy order is opened at the bid price. A sell order is opened at the ask price. Position rollover. Swap addition / swap deduction on open orders will be performed from 23:59:00 to 00:10:00, trading platform time.

7 FBS agreement 7 can be generated in order to execute trade at a current rate. Order processing for open orders a) At the moment when a customer's order to open the position is posted on the server, an automatic check of the trading account for free margin is carried out for carried out the open order. When the required margin is available, the order is opened. If the margin is insufficient, the order will not be opened and a report of the lack of funds will be made on the server. b) In the case of the "market execution" trading instrument, an offer to open an order can differ from the desired one. c) The reference to the open order, which appears in the log file of the server, explains that the customer's request has been processed and the order has been opened. Every open order on the trading platform receives a ticker. d) An order to open a position that is submitted for processing prior to the first offer on the trading platform when the market is opened will be rejected. In this case, a message "No price / trading is prohibited" appears in the window of the customer terminal. If the provider mistakenly processes a customer request for the rate of the previous day's contract, the company is obliged to cancel such an order. Once selected, one or more open positions appear in reverse. After the desired position has been marked from the list, the "Close # ... with # ..." button is activated. With this button the customer closes blocked positions with the same volume or partially closes two blocked positions with different volumes. In such a case, a smaller position and a symmetrical part of a larger position will close and a new position towards a larger one between the two will remain open, thus receiving a new ticker. b) If there are two or more blocked positions in the list of open orders on a trading account, then when generating a request or an order to close one of these positions, an option "Multiple close by" appears in the "Type" drop-down list. After the selection, a list of all positions for the respective instrument appears and a button "Close multiple times by ..." is activated. With this button the customer closes all blocked positions for the instrument. In this case, a new position (s) remains open in the direction of a larger total volume, which receives a new ticker. Important: The functions "Close by" and "Multiple close by" do not work for the instruments with a floating share spread. c) If the message to close a position appears in the log file, it means that the customer's order to close a position has been processed. d) If an order to close a position has been placed for processing before a first offer appeared on the trading platform when the market was opened, such an order will be rejected by the provider. The message "No course" appears in the window of the customer terminal. The company is entitled

8 FBS agreement 8 to cancel the transaction if the provider has inadvertently processed the customer's order to close a position at a rate from a previous day's deal. In such a case, the company will contact the customer and provide information. e) If a "Market Execution" type is used for a trading instrument, the price for the conclusion of an order can differ from the desired one. Mandatory position closure If the margin level on the customer account is below 40%, a margin call is made. The company is entitled, but not obliged, to close customer positions. The decision to close positions is made by the server.The company is entitled to compulsorily close open customer positions without prior notice if a margin level is below or equal to 20% of the margin required to maintain open positions The current account balance is controlled by the server, which in the case of the execution of P of the present contract generates a stop-out. Stop-out is carried out at a current market rate based on the timely notification with customer orders. The mandatory closing of the position is recorded in the log file of the server with the note "stop out". In the event of the fulfillment of the conditions of P of this agreement, the customer should have several open positions, the first closed position is the one with the largest floating Loss If the client's account has a negative balance after a mandatory position closure, compensation will be added to the account, which will zero the account. However, in special cases (where the Company considers the Client's actions to be deliberate), the Company reserves the right to request a debt payment from the Client in the event that the Company has reason to believe that a Client has two or more accounts under operates different registration data (e.g.Opening opposite orders on the same trading instrument that remain open on the weekend or in the time between trading sessions), the FBS reserves the right to deduct the losses in excess of the account balance from the funds of another account of a client if the stipulated amount is received in the account of a customer, the amount compensated by the company will be deducted from the total amount of the cashback commission to be paid for the current day. Leverage change For the customer of the company, a leverage change is only possible once within 24 hours. For security reasons in trading transactions carried out by the client, it is impossible to change the leverage when the account is in trading mode (there are open orders) The company is entitled to change the leverage on the client's account at any time without prior notice, based on the leverage depending on the total equity in accordance with Table 1 and with prior notice in accordance with P The company is entitled to apply P to positions that have already been opened as well as to positions that have been reopened. Leverage restrictions up to

9 FBS agreement 9 1: 3000 $ 200 (US dollars) 200 (euros) 1: 2000 $ 2000 (US dollars) 2000 (euros) 1: 1000 $ 5000 (US dollars) 5000 (euros) 1: 500 $ 30000 (US -Dollar) (Euro) 1: 200 $ (US-Dollar) (Euro) 1: 100 No restrictions 1:50 No restrictions No restrictions No restrictions In order to minimize the customer's risks at the time of the market opening on Monday, the company reserves the right to the right to lower the leverage and change the margin requirements several times if a customer has placed open orders on the weekend. The leverage for trading metals and CFDs on each trading account is: 1: 333 for silver and gold; 1: 100 for palladium and platinum; 1: 100 for CFD; 1:10 for stocks; For silver and gold, palladium, platinum, CFDs and stocks, the leverage cannot be more than indicated in. 4. Description of the order 4.1. Order types on the trading platform FBS trader The following order types for opening a position (pending orders) can be found on the trading platform FBS trader: a) "Buy-Stop" - expects a position to be opened at a higher price than the current one to buy at the time of placing an order; b) "Sell-Stop" - expects a position to be opened in order to sell at a lower price than the current price at the time of placing an order; c) "Buy Limit" - expects a position to be opened to buy at a lower price than the current price at the time an order is placed; d) "Sell-Limit" - expects a position to be opened in order to sell at a higher price than the current one at the time of placing an order. The following orders can be used to close a position: e) "Stop-Loss" - expects a previously opened position to be closed at a price less profitable for the client than the current price at the time the order was placed; f) "Take-Profit" - expects that a previously opened position will be closed at a price that is more profitable for the customer than the current price at the time the order was placed; 4.2. Time at which the order is placed and the period of validity of the orders. Orders can only be placed, changed and removed from the client during the period in which trading in the following instrument is permitted. The trading hours for each instrument are in the

10 FBS agreement 10 Specifications of the tool specified In the event of irregular market situations, trading in a specific instrument can be stopped until the reasons for the conclusion have been eliminated All pending orders as well as the "Stop-Loss" and "Take-Profit" orders for financial instruments have the GTC status ("Good Till Canceled", "Order valid until revoked") and are accepted for an indefinite period. The customer is entitled to determine the validity of the order himself, to specify the date and duration of the order in the "Expiry" fields Parameters to determine: a) name of the instrument; b) volume; c) order type (buy stop, buy limit, sell stop, sell limit); d) Order status In addition to the parameters specified in the customer order, optional parameters can be specified in the order, such as the following: a) Stop-loss level of a pending order. 0.0000 means that stop loss will not be placed (or deleted if it was given earlier). b) Take profit level of a pending order. 0.0000 means that take profit is not placed (or deleted if it was given earlier). c) Date and validity period of a pending order In the following cases, the trading server can reject an order: a) If the value of one or more required parameters is missing or incorrect; b) In this case, if a pending order is placed via the customer terminal without Expert Advisor, an error message appears: "Invalid S / L or T / P" If the customer places an order for "Stop-Loss" and "Take- Profit "issued for open positions, the following parameters must be determined: a) ticker of the open position for which the orders are placed; b) "Stop-Loss" order status. 0.0000 means that "Stop-Loss" will not be placed (or will be deleted if it was placed earlier). c) "Take-Profit" order status. 0.0000 means that "Take Profit" will not be placed (or will be deleted if it has been placed earlier). Orders of any kind may not be placed closer than a specified number of points to the current market price. The minimum distance in points from the level of an order placed to the current offer (pending order level) for each instrument is given in the specifications on the Company's website.If the order is executed in irregular market conditions, the stop levels may be increased by requests after an order has been closed or changed, if the current offer is closer to the S / L or T / P levels of this order than to the value "Stop levels", they are rejected with the comment as follows: "Modification deactivated. The order is too close to the market "or" No offer "Requests to set, change or delete a pending order if the current price is closer to the S / L or T / P of this order than to the" Stop levels "value are accompanied by the comment how

11 FBS agreement 11 follows rejected: "Invalid S / L or T / P" or "No offer" If a reference to an order has been placed in the server log file, this means that the customer order has been processed and the order has been placed. Everyone pending Order receives a ticker If an order is processed for placement before a first offer appears on the trading platform, it is rejected by a trading server. The "No price / trading is prohibited" window appears on the customer terminal. Order change and deletion If the customer places an order to change the parameters of pending orders (level of a pending order, stop loss and take profit for this pending order) defines the following parameters: a) Ticker; b) order status; c) Stop-loss order status. 0.0000 means that stop loss will not be placed (or will be deleted if it was placed earlier); A trading server is entitled to cancel an order if an incorrect value was specified for one or more parameters. In this case, the "Change" button is not activated. If the client places an order to change the stop-loss and take-profit orders for the open position, the following parameters must be defined: a) Ticker for an open position; b) Stop-loss order status. 0.0000 means that stop loss will not be placed (or will be deleted if it was placed earlier); c) Take-Profit order status. 0.0000 means that take profit will not be placed (or will be deleted if it was placed earlier); If the customer places an order to delete a pending order, he / she has to indicate the ticker of such order. If a notice to change or delete an order appears in the server log file, the customer order to modify or delete an order is considered processed and an order is considered to be changed or deleted. A trading server can reject a change or deletion order if it was submitted for processing before a first offer appeared on the trading platform when the market was opened. If a vendor accidentally processes a sales order, the change or deletion of the order can be canceled. The customer receives notification of this via an internal trading terminal. Order execution In the following cases, an order is executed: a) Sell-Stop - at the time at which the bid price in the price flow is equal to or less than an order status; b) Buy-Stop order - at the point in time at which the ask price in the price flow is equal to or greater than an order status; b) Sell-Limit order - at the point in time at which the bid price in the price flow is equal to or greater than an order status; b) Buy limit order - at the point in time at which the ask price in the price flow is equal to or less than an order status; e) Take Profit Order - for an open buy position if the bid price in the price flow is equal to or greater than an order status;

12 FBS agreement 12 e) Stop-loss order - for an open buy position, if the bid price in the price flow is equal to or less than an order status; e) Take-Profit order - for an open sell position, if the ask price in the price flow is equal to or less than an order status; e) Stop-loss order - for an open sell position, if the ask price in the price flow is equal to or greater than an order status. In the event of price differences, the order execution is determined by the following rules: a) If the level "Take Profit" is of a pending order is in the price difference while the order is being opened, the take profit settings are canceled as soon as the order is opened. In this case, a note will be added to the comments: (Tp canceled / Gap); b) "Take Profit" order with a level in which the price difference is carried out at the price specified in the order offer; c) "Stop-Loss" orders with a level in the price gap are executed at the first price quotation after a price gap. In such a case, a note is added to the comments (sl gap / slip); d) "Buy Stop" and "Sell Stop" pending orders are executed at the first price after the price gap. In such a case, a note is added to the comments (started gap / slip); e) "Buy-Limit" and "Sell-Limit" pending orders are executed at the prices specified in them. In these cases a note is added to the comments: (started / gap); f) If there is a price difference of more than 300 pips and a profit is reported, the Company reserves the right to limit the profit for such an order by 300 pips. In certain cases with small price differences, orders can be executed in standard mode under the conditions specified in the offers. g) Buy and sell orders are usually executed at the opening prices after the price gap. If an order is executed at a price in effect before the price gap, the Company reserves the right to reconsider the order dates and execute the order at the starting rates after the price gap. h) Buy and sell orders can be executed at the opening prices after the price gap. a) Under normal market conditions, the order will be executed by the Company at the price specified in the order. b) If the order is executed under irregular market conditions, the execution price of the order may differ from the stated one, either in favor of the client or not. In this case, the order will be marked with the comment "slip" if the following conditions are simultaneously fulfilled on the customer's account: a) The margin level does not exceed the denominator of the leverage ratio currently set on the account; b) 60% or more of the total is on a trading instrument and in the same direction (sell or buy); c) This part of the overall position was created within 24 hours of the market close; The company is entitled to set "Take Profit" for orders placed in the overall position at the ask price level of the market deal for the tool minus one point (for sell orders) or at the bid price level of the market deal for the instrument plus one point (for purchase orders) are included. 5. Deposit / withdrawal of funds 5.1. Deposit to the customer trading account

13 FBS Agreement A customer can deposit funds into his / her account using the methods and payment systems available in the Personal Area.If it is not possible to make a deposit automatically, the request will be processed by the company's finance department within 2 working days of its creation Withdrawal of funds from the client's trading account carried out The client can withdraw funds from his / her account only to the payment systems used in P. In those cases where the account was deposited through different methods, the withdrawal will be made through the same Methods carried out in proportion to the sums deposited; In exceptional cases (e.g. unforeseen circumstances, termination of the operation of the payment system, etc.), the Company is entitled to refuse to withdraw funds from a customer in this payment system. Depending on the circumstances, such cases will be considered on a case-by-case basis.According to the Company’s withdrawal policy, withdrawal requests will be processed within 2 working days of receipt of the withdrawal request.The Company may, at its sole discretion, request information from the Client about his / her source of income and money in order to ensure the legality of the To verify customer deposits and withdrawals and to comply with applicable regulations.If an account has been deposited at least once using a debit or credit card, a withdrawal from the account to that card should be made during the year since the last deposit was made using the card Funded by debit or credit card, a copy of the card is required to process a withdrawal. The copy must contain the first 6 digits and the last 4 digits of the card number, the cardholder's name, the cardholder's expiration date and the cardholder's signature.If an account has been deposited by debit or credit card and a withdrawal request has been made within one calendar year from the date of the deposit the money will be added to the card. Up to 100% of the first deposit can be withdrawn from the card. The amount exceeding the initial deposit can be withdrawn in whole or in part via any other payment system or bank with which the customer has his personal e-wallet or bank account.The company reserves the right to reconcile financial transactions on the customer's trading accounts and payment systems, to check the authenticity and consistency of the client's trading activities on the company's platform In the event of discrepant transactions, the company may cancel the financial operations that were not found or canceled in the data from the payment system (chargeback). In this case, the company reserves the right to cancel the financial operations with unconfirmed funds, as well as the payments for such operations, e.g. B. Affiliate commission, autoreferral commission, advertising and bonus lots, etc. Internal transfer: Up to 10 internal transfers are processed automatically. Over 10 internal transfers are processed manually by the finance department; A transfer between third parties is not possible, except for internal transfers between a partner and its customers, which are also processed manually; 5.4. Financial security In order to ensure financial security, the company is entitled to request confirmation from the customer that the personal data provided when registering a trading account has been verified. To this end, the company can ask the customer at any time

14 FBS Agreement 14 ask for a copy of a passport or other equivalent document certified by a notary (at the discretion of the company) The company has the right to prohibit the deposit or withdrawal of funds to any third party in the event of a notice or If there is any suspicion of any form of fraudulent activity on the part of the customer or a breach of the terms of the customer contract, the company is entitled, at its sole discretion, to suspend all transactions of deposits or withdrawals To terminate the contract between the parties and block the client's trading account in order to cancel the client's entire profit. Thereafter, within 2 working days after the termination, the Company will deduct the remaining balance, excluding the customer's profit, to the customer's payment system in accordance with the paragraph of this contract.The termination of the contract means the termination of the company's obligations to the customer. In accordance with the terms of this contract, the rules and provisions of this contract relating to data protection will be effective regardless of the termination of the contract.In the event of mutual termination of this contract at the request of the customer, the company should block the customer's trading account and the remaining balance minus profit of the customer's withdrawal to the customer's payment system in accordance with the section of this contract within 2 working days of the cancellation. In accordance with the terms of this contract, the rules and provisions of this contract relating to data protection will be effective regardless of the termination of the contract.If the death or incapacity of the customer becomes known, the company has the right to terminate the contract and the customer's trading account to lock. The right to withdraw the remaining balance from the client's trading account is available only to the client's heirs in accordance with applicable law and with the documents issued by the competent authorities. The client's heirs cannot access or use the client's trading account. 6. Commissions and other costs 6.1. The customer is obliged to pay the company commissions and other costs in the amounts specified in the contract documents. The Company publishes the size of all current commissions and other costs on its website. The Company is entitled to change the size of the commissions and other costs without prior notice to the customer. This fee is not interest and depends on whether the transaction is open to buy or sell. Swap-Free Option is not available for trading "Forex Exotic" and CFD instruments. When opening a swap-free account with FBS, the customer guarantees that he is a Muslim, and

15) will be considered accepted by the customer: a) One hour after sending to the address provided; b) Immediately after sending via the internal trading platform; c) Immediately after the end of a telephone conversation; d) After 7 days since it was sent by post; e) One hour after the publication on the company's website In order to guarantee the confidentiality of all transactions carried out by the customer, access to a personal dealer area and a trading terminal is secured by passwords. The customer is solely responsible for keeping his logins and passwords safe. In order to ensure the security of all transactions with customers, telephone conversations with the company are stored on magnetic or electronic data carriers. These data are the property of the company and serve as evidence of the orders placed by the customer. 8. Procedure for examining and settling disputes and complaints Procedure for examining and settling disputes and complaints for orders In the event of a dispute, the customer is entitled to lodge complaints against the company. The complaint will be accepted within 2 working days from the time of the occurrence of the reasons for the complaint. The complaint should contain the information specified in the P and in an

16 FBS agreement 16 can be sent. All other complaints submitted otherwise will not be considered. The company will consider a complaint from the customer within 10 working days. The customer negotiates and answers all inquiries from the company in good faith.Complaint processing is suspended until the customer responds to all inquiries from the company.A complaint is rejected and the customer's accounts can be terminated in the following cases: a) The customer does not respond to all Company inquiries within 5 days of receipt. b) The Company determines that the Customer, when accessing the Company's Platform and / or when accessing the Platform from multiple IPs, used multiple devices that are inconsistent with the normal behavior of the Customer and / or would arouse suspicion that the customer's accounts have been compromised and / or used by unauthorized third parties. c) The Company has reasonable grounds to believe that the customer has willingly given third parties access to his accounts. A customer complaint must contain the following: a) full name; b) account number; c) the date and time at which a dispute situation arose; d) ticker of the disputed order; e) Description of the complaint The company is entitled to refuse a complaint if it does not comply with the provisions of P and Procedure for considering complaints against the quality of service If the customer has claims against the quality of the service, he is entitled to inform the quality control department with an . All complaints sent to this address are carefully checked by the specialists in the quality control department. The processing time for a complaint about service quality is 10 working days. According to the results of the check, a letter about the results of the check will be sent to the customer contacts specified when opening the account in the personal area. A customer's complaint must contain the following: a) Full name; b) account number; c) the date and time at which a dispute situation arose; d) Name of a customer service department that the customer spoke to; e) Communication method (telephone, live chat through a personal area, corporate chat on the company's website, other variants); f) Description of the situation and the nature of a complaint Source of information to prove the validity of the complaint The server log file is the most important source of information when considering conflict situations. Information in the server log file has absolute priority over other arguments when considering a conflict situation, including information in the log file of the customer terminal. The server log file should not contain the relevant note demonstrating the intentions of the customer; it is the basis for declaring a complaint invalid.

17Non-receipt of such a notification is no reason for the assertion of a complaint. Complaints against the period of order execution will not be accepted, regardless of when a provider needs to execute an order, and regardless of when a notification about an order execution in the server -Log file has appeared Conflict situations that are not described in this agreement are considered by the company according to general practice If the customer's order is open, closed or changed due to the over-the-counter exchange rate, the company reserves the right to change the status of the order to return the rise. 9. Risks The client confirms that he / she is aware of the risks associated with the execution of trades in the world financial markets, including the following: 9.1 Leverage risk During the execution of the trade under the conditions of "margin trading" a relatively small rate change due to the leverage effect will greatly affect the account balance. In the event of a market move against the client's position, he / she can bear a loss equal to the initial deposit and all other additional funds to support open orders. The customer bears full responsibility for taking into account all risks, the use of financial instruments and the choice of the respective trading strategy.It is recommended to keep the margin level at 100% and higher and always to place stop-loss orders in order to avoid possible losses The client should recognize that they are running the risk of suffering partial losses or all of their initial capital by buying and / or selling a financial instrument. The client accepts that he is willing to take this risk and agrees that he will not be able to return lost funds Risk of volatility of financial instruments A variety of instruments have large changes in prices during the day, which is a high probability means receiving profits and bearing losses Technical Risks The customer accepts the risk of financial loss due to a failure of information, communication, electrical and other systems on the customer side. While trading with the customer terminal, the customer accepts the risk of financial