How can I return an item?
You have 100 days to return your items from receipt of your online order.
If you want to return an item, just follow these four steps:
Check whether the return slip and the return label for the free return have been included in the package.
- Send your items back in the same packaging (shipping bag or package) in which they were delivered. If you no longer have the original packaging, you can also use a different shipping bag or package
- Enter the appropriate code for the reason for the return on your return slip
- Put the items you want to return in the package along with your return slip
If you would like to return an item that is not a garment, please follow the specific return policy outlined in that item's product description.
- Stick the prepaid return label on the package, making sure that it completely covers the original shipping label
- Seal your package carefully so that it is not damaged on the way back
- You can drop off your parcel at a Swiss Post branch or at a Päckli point near you
- Don't forget to get a receipt for the return of the package. Please keep the receipt until we have processed your return
- Due to restrictions imposed by COVID-19, it is temporarily not possible to return online orders in the store.
- It can take up to 14 working days for your package to arrive at our warehouse
- As soon as your package has arrived in the warehouse, we will send you a return confirmation by email
- As soon as your return has been processed, we will refund the purchase price. The refund will be made using the payment method you selected when you placed your order
- Please also note that it can take a few days for the money to be back in your bank account. The duration depends on the agreement with your bank and the terms and conditions of your bank
How do I get a new return label?
If you no longer have the return slip and need a new return label, you can easily create one yourself for free by registering your return via our return portal. For more information, click here.
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